Privacy Policy

This Privacy Policy explains how Sparkle Clean Co processes personal data in connection with its residential and office cleaning services, including move-in and move-out cleaning, website inquiries, and related communications.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Processing purpose

How We Use Data

We use personal data to respond to inquiries, prepare and confirm custom quotes, schedule appointments, coordinate access and handover timing, carry out the requested cleaning service, manage payments and records, maintain website functionality, improve service quality, and meet legal, tax, and accounting obligations. We may also use information to handle complaints, follow up on service issues, and maintain internal business records.

Processing is limited to the operational needs of the cleaning service and the website.

Sharing partners

Service Providers and Partners

We may share personal data with trusted operational partners that support website hosting, communications, scheduling, payment processing, or related administrative functions. These parties are expected to use the information only for the services they provide to us and to protect it through appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

We may disclose personal data to public authorities, regulators, or other third parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also share information where disclosure is needed to enforce agreements or resolve disputes.

Disclosure may be required where law, court order, or a lawful authority demands it.

User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is no longer required, or objection to certain processing. Where consent is used as a basis for processing, it may be withdrawn for future processing. We may need to verify identity before responding to a request.

Available rights depend on the applicable law and the nature of the request.

Requests

How to Make a Request

To exercise a privacy right, a person should use the contact details in this policy and describe the request clearly. We will review the request, confirm whether any legal exception applies, and respond within a reasonable period under applicable law.

Requests are reviewed case by case and may require supporting information to confirm identity and scope.

Data Retention

Retention of Data

Retention periods depend on the type of information and the reason it was collected. Booking, service, and payment records are kept for the period needed to manage the relationship and meet legal obligations. Communication records and property notes are retained only as long as necessary for operational follow-up, dispute handling, or compliance, after which they are deleted or anonymized where appropriate.

We keep data only for as long as it is needed for the stated purpose or for legal and accounting reasons.

Policy Updates

Changes to This Policy

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it before or after it takes effect.

We may revise this notice when our practices, services, or legal obligations change.

Privacy email

feedback@jewelropemap.click

Telephone

+56 2 2511 4346

Mailing address

Calle Chañaral 1595, 2290000, La Calera, Valparaíso

Privacy contact

Contact Page

01 · Collection

Data We Collect

We may collect identification and contact details, property and service information, booking and access instructions, payment-related records, communication content, and limited technical data such as device or browser information. Where relevant to a cleaning request, we may also process photos or notes showing the condition of the property so we can assess scope and prepare a quote.

The categories collected depend on whether a person requests a quote, books a visit, or communicates about access and handover details.

02 · Sources

How We Collect Data

We collect data when users submit an inquiry, request a custom quote, arrange an appointment, share property condition details, or communicate with us by phone, email, or the contact form. We also receive certain technical data automatically when the website is used, such as log information and cookie-related data.

Information is received directly from the individual, from booking steps, and from routine website use.

03 · Cookies

Cookie Types

We may use session cookies that end when the browser is closed and persistent cookies that remain for a limited period. These cookies may help with site navigation, remembering basic preferences, and understanding how the website is used so we can maintain and improve its operation.

Cookie use is limited to operational, preference, and basic performance purposes.

04 · Controls

Cookie Controls

We use standard cookie controls to support site operation and basic analytics or preference functions. Users may manage cookies through their browser or device settings and may clear stored cookies at any time. If cookies are disabled, some features may not work as intended.

Browser settings can usually limit or remove cookies, although some site functions may be affected.